Australian superyacht charter firm, Ocean Alliance, has introduced the Charter Experience Hub, an interactive online platform to transform the charter planning process.
The Charter Experience Hub centralises all aspects of the charter planning process, reducing reliance on cumbersome email exchanges and ensuring seamless communication between brokers, charterers, captains, and crew. Real-time updates and live documents minimise the risk of miscommunication, keeping all parties informed and reducing arduous back-and-forth communication.
A bespoke video series created by Ocean Alliance features throughout the platform to guide clients. In this series, a range of yachting experts share their insights into how to get the most out of your charter experience. Particularly for new charter clients, this provides a fun and engaging way to better understand each different aspect of a charter and the roles of the crew members onboard.
“We’re thrilled to introduce the Charter Experience Hub, designed to make charter planning as interactive and enjoyable as possible,” reflects Joachim Howard, Founder & Managing Director of Ocean Alliance. “The positive feedback from clients and captains has been encouraging. After a meticulous period of development, we are delighted to already be seeing the positive impact this has on charter coordination.”
Dan Farrell, Captain of charter yacht DE LISLE III, was among the expert opinions consulted in the development. “As a charter captain for over 10 years, the Charter Experience Hub by Ocean Alliance is a game changer for the industry and show’s their dedication to be ahead of curb and improve everyone’s process chartering a yacht,” shared Dan.
“It is a great tool to help us streamline the planning process while also extracting as much valuable information about the group as possible. It was great to have been consulted during the development and to now see how it is already improving the experience for both our team and the guests.”
Ocean Alliance specialises in crafting tailored itineraries. The Charter Experience Hub uses exchanged information to customise every charter to meet the specific desires of each group. The launch of the platform marks a new innovative era of charter planning and will continue to be developed and enhanced through feedback from charter clients and brokers.
